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30th January 2017
The Disability Services Commissioner (DSC) provides independent oversight of Category One incident reports relating to injury, physical assault, sexual assault and poor quality of care, submitted to the Department of Health and Human Services (DHHS) by Victorian disability service providers, including DHHS services.
We receive all relevant incident reports from DHHS and conduct a review, considering questions that include (but are not limited to):
In the following story*, we demonstrate how our oversight of critical incidents can prompt disability service providers to consider best practices for ensuring wellbeing, safety and knowledge of rights of clients.
An incident report received by DSC outlined an allegation of staff-to-client physical assault in a group home.
The service provider demonstrated through the report that they had responded appropriately to the incident at the time, had ensured the safety of all clients, had stood down the staff member and made a referral to the Disability Workers Exclusion Scheme.
We still had some more questions though, and so we asked the service provider:
In response, the service provider:
These actions resulted in clients and families being more aware of their right to speak up about what’s working and not working with their disability supports.
In our oversight of critical incidents, we may contact both DHHS and the service provider if we have more questions or concerns about the wellbeing, safety, and rights of the person or people with disability, or for further information or clarification.
For more information, view our fact sheet on our independent oversight of critical incidents.
*This case study is a composite of de-identified incident reports reviewed by DSC
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