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Telephone: 1800 677 342

New Video Resource: making a complaint to DSC

7th July 2017

We have produced a new video explaining the role of DSC as an independent office helping to resolve complaints about Victorian disability services.

Download video transcript in .rtf (55kb)

Narrated by actor Chris van Ingen, the video explains how DSC can help people who have a complaint about a disability service funded by the Department of Health and Human Services, the National Disability Insurance Scheme or the Transport Accident Commission. Some examples of a disability service might include case management, respite, shared supported accommodation, day services or advocacy.

The video also includes an interview with Simone, who talks about how she wasn’t happy with her Victorian service provider and came to DSC with her complaint.

“Since speaking to the Commissioner I’ve realised that … It’s okay to speak up about things. I strongly encourage you to talk to the Commissioner if you need support. They’re really friendly, and they can help you.”

Simone, Service User

As we say in the video – we’re always happy to take your call and see if we can help. Call us on 1800 677 342, email us at complaints@odsc.vic.gov.au, or contact us via our website <add link>.

It might make the difference you’re looking for.

Note – Auslan version being finalised.

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au