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Challenge of NDIS complaints

22nd September 2017

A report tabled in Parliament this week highlights challenges for people with a disability in the transition to the National Disability Insurance Scheme (NDIS).

The Disability Services Commissioner (DSC) has tabled his 2017 annual report in Victorian Parliament this week with statistics and information about complaints and serious incidents that occur in disability services.

In the first full year of transition to the NDIS, DSC has seen an increase in the number of NDIS-related enquiries and complaints, from 12 complaints in 2015-16 to 124 enquiries and complaints in 2016-17.

The Commissioner, Laurie Harkin AM, says “While this may seem like a large number, I am concerned that we’re not seeing enough complaints from the 15,000 Victorians with a disability who have transitioned to the NDIS in the past year.”

“We know anecdotally that many people have been unhappy with their NDIS planning process and with the way their plans have been delivered by their chosen disability services. Yet, we hear that people don’t know where to turn to for help, advice, and a resolution of their complaint.”

The Commissioner urges everyone to remember that his office is able to take complaints about NDIS-funded supports and Victorian disability service providers.

“Our office is available on 1800 677 342 to take enquiries and complaints about disability services. Even if we can’t deal with your complaint, we can help direct you to the right place. Everyone should feel confident in speaking up if they’re unhappy with their supports.”

The Disability Amendment Act 2017 recently provided DSC with additional powers to investigate and inspect disability services if there are concerns about violence, abuse, neglect and exploitation.

Click here to access the 2017 DSC Annual Report

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Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au