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22nd September 2017
This is a new Plain English information sheet from DSC on making complaints about NDIS funded disability services (including planning by Local Area Coordinators). We can provide hard copies of this information sheet on request, or you can download a pdf version below.
A complaint is telling someone that you are not happy with something about your disability service.
It’s OK to complain!
It can make services better.
The Disability Services Commissioner and staff help fix problems with disability services. We can help your disability service:
It is against the law for people from your disability service to treat you badly when you make a complaint.
The Commissioner can help with complaints about Victorian disability services such as:
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org