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14th December 2017
The Annual Report explains what we have been doing. This newsletter contains important information from the 2017 Annual Report.
We will tell you
We will also tell you how we:
Different types of people contacted us.
People had concerns about different types of services.
About half of the concerns were about group homes and other types of homes. There were some concerns about day services and respite services.
People called us about NDIS funded services. This included organisations that do NDIS plans.
We gave information and advice about complaints
People called our office to tell us that they were not happy with their disability service.
We gave them advice about
922 people called us to ask for advice.
We helped fix complaints about disability services
We spoke with the disability service and the person making a complaint. Sometimes we spoke over the telephone. Sometimes we had a meeting. This is to find a way to fix the complaint.
276 people asked us for help to fix their complaint.
Sometimes we had to find out more information about some complaints.
This is called an investigation.
We looked at lots of documents. We interviewed staff. We spoke to people with disabilities and their families. We told the service provider what they had to do to fix the complaint. Sometimes we had to involve the Victoria Police.
We investigated and finalised 16 complaints
Do you have any concerns about your disability service?
You can talk to us about it – contact us on 1800 677 342.
If you would like to download a copy of this plain English Annual Report, visit our Newsletters section.
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org