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Laurie Harkin AM is the Disability Services Commissioner. The Commissioner is an independent position, and manages and resolves complaints relating to Victorian disability services.
The Disability Services Commissioner (DSC) was established in 2007 under the Disability Act 2006 to act as a complaints body independent of government, Department of Health and Human Services (DHHS) and disability service providers providing a free and confidential complaints resolution process.
The Commissioner is supported in his work by the Deputy Commissioner Miranda Bruyniks and staff members in our Resolutions, Quality, Capacity Development, Legal and Executive Services teams. Find out more about our team.
The Commissioner works with people with a disability to resolve complaints about Victorian disability service providers including DHHS, and works with service providers to improve outcomes for people with a disability.
The Commissioner assists the resolution of complaints in a variety of ways including assessment, conciliation, or under certain circumstances, investigation. The Commissioner also has a range of other important functions, including education, training and research to improve disability services complaints culture and systems.
Section 16 of the Disability Act 2006 sets out specific functions of the Commissioner, which include (amongst other functions):
Section 17 of the Disability Act 2006 sets out powers the Commissioner may use in performing functions under the Act, including:
To read the Disability Act 2006 in full and understand more about DSC functions and powers, you can visit the Victorian Legislation and Parliamentary Documents website.
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org