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Telephone: 1800 677 342

Our team

Laurie Harkin AM and Miranda Bruyniks

The Disability Services Commissioner (DSC) has three primary teams – Resolutions, Quality and Capacity Development. Each team reports to the Deputy Commissioner who supports the Commissioner. The work of DSC is also supported by an Executive Services team and a Principal Legal Officer.

Resolutions

The DSC Resolutions team work with people making a complaint to understand the issues and desired outcomes. They assess all complaints and will work to resolve, conciliate or refer the complaint to achieve the best outcome for the person making the complaint. Our Resolutions Officers are nationally accredited mediators, or working towards accreditation.

To speak to someone in the Resolutions team, please call 1800 677 342 or make a complaint online to receive a call-back.

Quality

The DSC Quality team are responsible for investigating complaints that are not able to be resolved during assessment or by conciliation. These complaints may involve high risk situations or have a particularly negative impact on the individual. All the members of our Quality team are qualified and experienced in handling complaints of a sensitive nature. The team also undertakes the oversight of Category One incident reports relating to injury, physical assault, sexual assault and poor quality of care.

If you have a complaint to make, please call 1800 677 342 or make a complaint online to receive a call-back.

Capacity Development

The DSC Capacity Development team are responsible for promoting the right to complain about disability services and developing the capacity of the disability sector to create a positive complaints culture. They work with people with disability, their families and carers, and service providers through promotional materials, information, workshops and training programs to deliver the core message It’s OK to Complain!.

If you want to learn more about complaints training or want more information from our Capacity Development team, please call 1300 728 187 or submit a request online.

Legal and Executive Services

The DSC Legal and Executive Services team are responsible for ensuring that the work of the DSC office runs effectively with internal systems and administration managed efficiently with reference to the relevant legislation. They support the work of the office and its people.

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au