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Telephone: 1800 677 342

2017 Annual Complaints Reporting Forum

You’re invited to an information session on Annual Complaints Reporting for 2016-17.

Disability service providers in Victoria are still required to report to Disability Services Commissioner (DSC) every year about the number, types and outcomes of complaints received.

The FY 2016-17 annual complaints reporting window is 9am 1 July 2017 to 5pm 10 July 2017.

DSC is running a free information session on April 27 in Melbourne on the requirements of reporting for FY 2016-17. This information session will cover topics such as:

  • Legislative requirement for disability service providers to report complaints received every year
  • Using the Annual Complaints Reporting (ACR Tool) as a year-round complaints register and management tool
  • New functions of the ACR Tool including recording individuals data and case notes
  • Submitting your annual complaints report to DSC, including deadlines and procedures
  • Q&A

Date: Thursday 27 April 2017

Time: 9.30am registration, 10am to 11.30am

Location: Victoria University City Convention Centre
Level 12, 300 Flinders St, Melbourne

Get your tickets now

“We’ve been using the DSC ACR Tool as our all-in-one complaints register for a number of months, and it has simplified and streamlined the recording and management of complaints within our organisation.

The new secure functionality allowing us to enter case notes, personal information and other complaint details in the ACR Tool has made it much more effective to use as our primary complaints register.”

Silvana Gugliandolo
Director of Service Delivery
St John of God Accord

Unable to attend this information session in person?

We will also be running a webinar of the session for those who can’t attend in person.

Click here to register for the webinar

For more information, please contact Disability Services Commissioner on acr@odsc.vic.gov.au or 1300 728 187.

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au