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Telephone: 1800 677 342

Occasional papers

Disability Services Commissioner (DSC) has been able to collect valuable long-term data and analyse trends and themes in complaints made about disability services. Identifying themes and trends can help DSC and the disability sector pinpoint areas that clearly need improvement and promote and protect the rights of people with disability. To this end, we have published two Occasional Papers based on data collected by DSC.

Occasional Paper No. 2, Learning from complaints

Families and service providers working together: Developing policy principles and strategies to support families of adults with a disability and disability service providers to work more effectively together. February 2014.

This paper addresses the issue of families of adults with a disability and service providers working together. A consistent theme in the work of DSC has been the resolution of complaints that have arisen from a lack of consultation and agreement between families and service providers.

This paper details learnings from DSC’s own experience of complaints and incidents and proposes policy principles that can form an effective foundation for achieving constructive engagement between the families of adults with a disability and disability service providers.

Download Occasional Paper No. 2 in PDF (2MB) or RTF (245KB).

Occasional Paper No. 1, Learning from complaints

Safeguarding People’s Right to be Free from Abuse: Key considerations for preventing and responding to alleged staff to client abuse in disability services. June 2012.

This paper deals with one of the most disturbing of issues which can occur in disability service provision, namely alleged assaults or abuse of clients by staff entrusted to provide care and support. These incidents adversely affect not only those directly involved, but also the confidence of other clients, families and staff in relation to the disability service system.

This paper reviews key considerations on this topic from literature and research, details learnings from DSC’s own experience of complaints and incidents and offers a number of strategies for consideration in protecting and safeguarding people’s right to be free from abuse.

Download Occasional Paper No. 1 in PDF (273KB) or RTF (376KB).

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Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au