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Telephone: 1800 677 342

Information sheets

Are you interested in making a complaint, or are you currently in the middle of a complaints resolution process? These information sheets will give you the guidance you need through each step of the process. If you would like to speak to one of our Resolutions Officers to discuss your complaint in more detail, you can always call our complaints hotline on 1800 677 342.

Click the links below to skip to the information you are after.

Information in plain English

‘Making a complaint’

Download in plain English in PDF (550 KB)

Download in plain English in RTF (22KB)

‘You have made a complaint: What happens now?’

Download in plain English in PDF (618KB)

Download in plain English in RTF (30KB)

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Information about making a complaint

Information Sheet 1 Making a complaint

Download in PDF (372 KB)

Download in RTF (35KB)

Information Sheet 2 Dealing with your complaint

Download in PDF (106 KB)

Download in RTF (30KB)

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Information for service providers

Information Sheet 3 The role of the Disability Services Commissioner

Download in PDF (359KB)

Download in RTF (76KB)

Information Sheet 4 Dealing with complaints about your service

Download in PDF (111 KB)

Download in RTF (64KB)

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Information about assessment and conciliation conferences

Information Sheet 6 Conciliating a complaint

Download in PDF (88KB)

Download in RTF (54KB)

Information Sheet 7 Preparing and participating in assessment or conciliation conferences

Download in PDF (104KB)

Download in RTF (61KB)

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Information about investigations and oversight of critical incidents

Information Sheet 8 Investigating a complaint

Download in PDF (292KB)

Download in RTF (39KB)

Information Sheet 9 Oversight of critical incidents

Download in PDF (63KB)

Download in RTF (71KB)

Information Sheet: Inspection powers

Download in PDF (116KB)

Information Sheet: Own-initiated investigations

Download information sheet (PDF, 61KB).

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Do you have a question about our complaints resolution process that’s not been answered in these information sheets? Check out our frequently asked questions (FAQs).

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au