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Are you interested in making a complaint, or are you currently in the middle of a complaints resolution process? These information sheets will give you the guidance you need through each step of the process. If you would like to speak to one of our Resolutions Officers to discuss your complaint in more detail, you can always call our complaints hotline on 1800 677 342.
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Do you have a question about our complaints resolution process that’s not been answered in these information sheets? Check out our frequently asked questions (FAQs).
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org