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Are you a service provider who has received a complaint? Are you not sure what to do next?
Disability Services Commissioner (DSC) can help guide you through managing and successfully resolving complaints, and turning complaints into an opportunity for improvement.
We have a number of educational and informational resources available for service providers. You might be interested in:
You may also be interested in our list of external resources for service providers. We also produce a regular newsletter, update our blog with news articles, and offer a list of useful links of other organisations.
You may also be interested in building the capacity of your organisation to respond to complaints, and to develop a positive complaints culture. DSC can run training and information sessions in-house for your staff, to enhance their understanding of how to handle complaints.
If you are a regulated disability service provider in Victoria, you are required to report all complaints received by your organisation to DSC annually. If you received no complaints in the past year, you will still need to send us a report telling us that you received no complaints.
We provide an all-in-one online complaints register and reporting tool – Annual Complaints Reporting Tool (ACR Tool) – which you can use to report to us every year. Service providers can manage all their complaints in a convenient cost-free way that is consistent with legislation.
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org