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Telephone: 1800 677 342

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Other complaints bodies

  • Administrative Appeals Tribunal: conducts independent merits review of administrative decisions made under Commonwealth laws, including decisions about the National Disability Insurance Scheme
  • Australian Human Rights Commission: resolves complaints of discrimination or breaches of human rights under federal law, and provides advice, education and resources on human rights issues
  • Commonwealth Ombudsman: investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government agency. This includes the National Disability Insurance Agency.
  • Health Complaints Commissioner: offers a free and confidential service resolving complaints about healthcare and the handling of health information in Victoria.
  • JobAccess: helps with complaints about your service funded under the Commonwealth Disability Services Act, including Disability Employment services, CRS Australia, Australian Disability Enterprises and Advocacy services.
  • Mental Health Complaints Commissioner: helps people speak up about their concerns and complain about Victorian public mental health services.
  • Ombudsman Victoria: investigates complaints about administrative actions taken by Victorian government departments, most statutory authorities and local government, including local councils.
  • Victorian Equal Opportunity & Human Rights Commission: helps people resolve complaints of unlawful discrimination or harassment through its conciliation service. These services are impartial, confidential and free.

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Government Organisations and Disability Websites

  • Commission for Children and Young People: promotes continuous improvement and innovation in policies and practices relating to the safety and wellbeing of children and young people generally, and in particular those who are vulnerable.
  • Commissioner for Privacy and Data Protection: aims to safeguard Victorians’ information and support information innovation.
  • Department of Health and Human Services: develops and delivers policies, programs and services that support and enhance the health and wellbeing of all Victorians.
  • Divine: is an online community for and by people with a disability. The website is published by the Victorian Government.
  • Equality Branch, Victorian Government: affirms the right to equality, fairness and decency for Lesbian, Gay, Bisexual, Trans and Gender Diverse, and Intersex (LGBTI) Victorians and is committed to removing discrimination from Victorian laws, services and society.
  • JobAccess: is the national hub for workplace and employment information for people with disability, employers and service providers.
  • National Disability Insurance Agency: is an independent statutory agency responsible for implementing the National Disability Insurance Scheme (NDIS).
  • Office for Disability: works to implement a coordinated, Victorian Government response to disability. Its aim is to improve the lives of people with a disability and help address barriers to community participation.
  • Office of Professional Practice: ensures that the rights of persons who are subject to restrictive interventions and compulsory treatment are protected and that appropriate standards in relation to these practices are complied with.
  • Office of the Public Advocate: promotes the rights, interests and dignity of people with disability (specifically intellectual impairment, mental illness, brain injury, physical disability or dementia) living in Victoria.
  • Victims Support Agency: represents people affected by crime, coordinating a whole-of-government approach to services for victims. The agency operates the Victims of Crime Helpline, and funds state-wide services to provide victims with practical assistance, counselling and support through the justice system.
  • Victorian Disability Advisory Council: advises on policies and strategies to increase the participation of people with a disability in the Victorian community.
  • Victorian Disability Services Board: represents and expresses the interests of adults and children with a disability and disability services. With their experience and expertise in the disability sector, they receive and provide advice to the Minister for Housing, Disability and Ageing and the Disability Services Commissioner.
  • Victorian Skills Commissioner: works with employers, unions and government to better align training with the needs of the Victorian industry and the economy as a whole.

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Non-Government Disability Sites

  • Clickability: is an Australian disability service directory that features ratings and reviews from the people who actually use the services. Clickability is a platform for people to share their experience of different services.
  • Disability Advocacy Resource Unit (DARU): is a statewide service established to resource the disability advocacy sector in Victoria through disseminating relevant and up to date information, organising forums around the state so that there is a coordinated approach to issues of concern, providing professional development opportunities and undertaking capacity building projects on behalf of the sector.
  • Disability Discrimination Legal Service: is a state-wide independent community legal centre that specialises in disability discrimination legal matters. They provide free legal services.
  • National Disability Services: is Australia’s peak body for non-government disability service organisations, representing more than 1100 non-government service providers.
  • Physical Disability Council of Australia: is the recognised peak body representing the views and interests of people with a physical disability in Victoria.
  • Villamanta Disability Rights Legal Service: protects and advances the rights of Victorians who have a disability, by advising, informing and representing them and acting as an advocate on disability related legal and justice issues.

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Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au