24th August 2016
The Complaints Resolution and Capacity Development teams at Disability Services Commissioner (DSC) were awarded the SOCAP Constellation Prize for significant achievement in complaints handling in the disability sector.
DSC was nominated for high achievement in a number of fields, with a particular recommendation for:
- Accessibility of the complaints process to resolve complaints and achieve person-centred outcomes
- Empowering people with a disability, their families and carers to speak up
- Training service providers to implement their own accessible complaints processes
The success of these initiatives can be seen in the statistics reported each year in the DSC Annual Report.
This award is the result of the hard work and dedication of both past and present DSC team members. Thank you to all DSC staff for your hard work and commitment to a person-centred human rights-based approach to resolving complaints and improving outcomes for Victorians with a disability.
SOCAP is the network for Australian consumer professionals, promoting leadership in consumer affairs and complaints handling for Australian consumers.