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Telephone: 1800 677 342

ACR tool now open: submit your report now

Submit now reporting window open 9 am Sun 1 July to 5 pm Mon 9 July

1st July 2018

The 2017-18 Annual Complaints Reporting (ACR) tool is now open.

The reporting window will close at 5:00pm sharp on Monday 9 July 2018, but the sooner you submit your report the better.

All registered, contracted or funded disability service providers are required under the Disability Act 2006 (s. 105 or s. 106B) to report to the Disability Services Commissioner (DSC) on the complaints their organisation received in the financial year. This aggregate information is then published in our annual report and contributes to the improvement of disability services.

Remember: Even if you have not received any complaints about your service, you are still required to submit your report via the ACR Tool – the ‘Submit Report’ function is used for both NIL and complaint reports.

It is important that you update and confirm the “Service Details” page which is located on the bottom left hand side of the page under the heading “View and Update”.

Please do this as soon as you log in if you haven’t done so already: see user manual (PDF 391KB).

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au