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Telephone: 1800 677 342

Responding effectively to complaints

People talking:

8th November 2018

Are you a new Victorian disability service provider registered after 2015? 

Are you keen to grow your confidence in effectively supporting people with disability?

Would you like to deepen your knowledge and tools for responding to and resolving complaints?

Are you responsible for Annual Complaints Reporting in you organisation?

We will provide you with a model for responding to complaints and feedback using the four As of acknowledgement, answers, actions and apology.

Featuring practice examples and the stories of people with lived experience, the workshop is interactive and will cover:

  • feedback, complaints and you
  • the four As of successful complaints resolution
  • practice-based case studies
  • complaints in the context of person-centred supports.

These workshops will benefit staff who are the first point of contact for feedback from clients, and  managers who are responsible for resolving and reporting on escalated complaints.

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Available dates, times and locations

City sessions

Date/s: 5 December or 6 December

Time/s: 9:30am to 12:30pm (morning session) or 1:30pm to 4:30pm (afternoon session)

Location: Level 26, 570 Bourke Street, Melbourne

RSVP:  www.odscmelbourne.eventbrite.com.au

 

Regional session

Date: 10 December

Time/s: 9:30am to 12:30pm (morning session) or 1:30pm to 4:30pm (afternoon session)

Location: The Eastern Hub, 285A McKillop Street, East Geelong

RSVP:  www.odscgeelong.eventbrite.com.au

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au