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Telephone: 1800 677 342

Do providers need to report complaints to DSC?

28th May 2019

Yes, if you are a regulated disability service provider in Victoria, you are required to report all complaints received by your organisation to DSC for 2018/2019. If you received no complaints in the year, you will still need to send us a report telling us that you received no complaints.

You will be able to submit your data between Monday 1 July to Tuesday 9 July 2019.

Further information is available here

What to do now to prepare?

  1. Read the updated Annual Complaints Reporting Information Sheet
  2. Log into the tool and check the right people from your organisation have access
  3. Enter data into the ACR tool

Any queries about Annual Complaints Reporting can be emailed to

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints -