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Telephone: 1800 677 342

The NDIS Commission is also taking complaints in Victoria

Logo- it's still ok to complain!

1st July 2019

From 1 July 2019, the NDIS Quality and Safeguards Commission (NDIS Commission) begins operating in Victoria. Responsibilities of the NDIS Commission are set out in the National Disability Insurance Scheme Act 2013 (the NDIS Act).

If you receive supports in NSW, Vic, Qld, SA, Tas, ACT or the NT, you can raise concerns with the NDIS Commission about:

  • services or supports that were not provided in a safe and respectful way
  • services and supports that were not delivered to an appropriate standard.

For more information about the NDIS Commission, including how to make a complaint, visit the NDIS Commission website (external).

The Disability Services Commissioner will continue in its role as agency handling complaints about Victorian disability services registered with the Department of Health and Human Services (DHHS) which includes:

  • services for people with a disability delivered through service systems outside the NDIS;
  • matters which fall outside the jurisdiction of the NDIS commission
  • all existing clients that have not transitioned to the NDIS; and
  • all in-kind supports, which do not fall under the remit of the NDIS commission because they are not funded under the NDIS Act.

In addition, and in line with both the last and new Ministerial Referrals, we will continue to review incident reports and conduct investigations (including reviews of disability service provision to people who have died) for DHHS funded disability supports as well as complete any such reviews or investigations already underway.

The NDIA will continue to:

  • deliver the NDIS – providing individualised plans and support to people with disability, and coordinating service bookings, payments and access to plans for providers
  • handle complaints about the NDIA and participant plans.

We will work with the NDIS Commission to ensure smooth referrals and avoid duplication or unnecessary delays.

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au