The Disability Services Commissioner (DSC) has four primary teams – Resolutions, Systemic Review, Investigations and Capacity Development. The work of DSC is also supported by an Executive Services team and a Principal Legal Officer.
The DSC Resolutions team work with people making a complaint to understand the issues and desired outcomes. They assess all complaints and work to resolve, conciliate or refer the complaint to achieve the best outcome for the person making the complaint. Our Resolutions Officers are nationally accredited mediators, or working towards accreditation.
To speak to someone in the Resolutions team, please call 1800 677 342 or make a complaint online to receive a call-back.
The Systemic Review team identifies and undertakes Commissioner-initiated investigations about recurring or persistent systemic issues of abuse or neglect in the provision of disability services. The team also conducts individual investigations of service provision to people in receipt of disability services at the time of their death, and prepares an annual comprehensive report on deaths in disability services.
If you would like to speak to someone in the Systemic Review team, please call 1300 728 187 or make a complaint online to receive a call-back.
The DSC Investigations team are responsible for investigating complaints that are not able to be resolved during assessment or by conciliation. These complaints may involve high risk situations or have a particularly negative impact on the individual. The team conducts Commissioner-initiated investigations into individual cases of abuse and neglect in the provision of disability services. They also undertake inquiries or investigations into incident reports relating to injury, assault and poor quality of care. All the members of the team are experienced investigators and practice advisors with extensive knowledge in handling matters of a sensitive nature.
If you have a complaint to make, please call 1800 677 342 or make a complaint online to receive a call-back.
The DSC Capacity Development team promotes the right to complain about disability services and develops the capacity of the disability sector to create a positive complaints culture, and prevent and respond to abuse in disability services. They work with people with disability, their families and carers, and service providers through promotional materials, information, workshops and training programs to deliver the core message of It’s OK to Complain! and the importance of Building Safe and Respectful Cultures.
If you want more information from our Capacity Development team, please call 1300 728 187 or submit a request online.
Legal and Executive Services
The DSC Legal and Executive Services team are responsible for ensuring that the work of the DSC office runs effectively with internal systems and administration managed efficiently with reference to the relevant legislation. They support the work of the office and its people.