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Telephone: 1800 677 342

Plain English Resources

Due to the recent roll out of the NDIS Quality and Safeguards Commission (NDIS Commission) in Victoria the process for managing complaints has changed.  From 1 July 2019 we will continue to take complaints about Victorian disability services registered with the Department of Health and Human Services (DHHS) and complaints that relate to services before 1 July 2019. Click here for more information

Building safe and respectful cultures in disability services for people with disability

Building safe and respectful cultures in disability services for people with disability – executive summary in Plain English in pdf (441kb) and rtf (140kb)

This is a Plain English report of a longer report. The long report is called Building safe and respectful cultures in disability services for people with a disability. 

We launched the report in June 2019. You can read this article for more information about the launch. 

Making a complaint

Review of disability service provision to people who have died in 2017-18

Review of disability service provision to people who have died 2017-18 in plain English in PDF 218KB and online (html)

This is a Plain English report of a longer report. The long report is called A review of service provision to people who have died 2017-2018.

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au