Website disclaimer: The State election will be held on Saturday 26 November 2022. The caretaker period will commence at 6.00 pm on Tuesday 1 November 2022. During the caretaker period, content will only be added to this website in line with the caretaker conventions.
Are you interested in making a complaint, or are you currently in the middle of a complaints resolution process? These information sheets will give you the guidance you need through each step of the process.
We are currently updating our resources to reflect the NDIS Quality and Safeguard Commission now operating in Victoria. If the information sheet you require is unavailable, or if you would like to speak to one of our Resolutions Officers to discuss your complaint in more detail, you can always call our complaints hotline on 1800 677 342.
Click the links below to skip to the information you are after.
DSC has a Plain English brochure on It’s OK to Complain about your disability service. You can read sections of the brochure in HTML format (links below), or download a pdf of the whole brochure.
Download Plain English brochure (PDF 673KB)
Information about making a complaint
Information Sheet 1 Making a complaint
Information Sheet 2 Handling a complaint
Information for service providers
Information Sheet 3 Information for service providers
Information Sheet 3a Information for service providers – Annual Complaints Reporting Tool
Do you have a question about our complaints resolution process that’s not been answered in these information sheets? Check out our frequently asked questions (FAQs).
Level 30, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org