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Telephone: 1800 677 342

Information sheets

Are you interested in making a complaint, or are you currently in the middle of a complaints resolution process? These information sheets will give you the guidance you need through each step of the process. If you would like to speak to one of our Resolutions Officers to discuss your complaint in more detail, you can always call our complaints hotline on 1800 677 342.

Click the links below to skip to the information you are after.

Information in plain English

DSC has a Plain English brochure on It’s OK to Complain about your disability service. You can read sections of the brochure in HTML format (links below), or download a pdf of the whole brochure.

Download Plain English brochure (PDF 673KB)

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Information about making a complaint

Information Sheet 1 Making a complaint

Download in PDF (96 KB)

View in HTML

Information Sheet 2 Handling a complaint

Download in PDF (94 KB)

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Information for service providers

Information Sheet 3 Information for service providers

Download in PDF (95KB)

View in HTML

Information Sheet 3a Information for service providers – Annual Complaints Reporting Tool

Download in PDF (157 KB)

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Information about conciliation

Information Sheet 4 Conciliating a complaint

Download in PDF (88KB)

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Information Sheet 5 Conciliations for support people

Download in PDF (96KB)

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Information about investigations and oversight of major impact incidents

Information Sheet 6 Investigating a complaint

Download in PDF (57KB)

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Information Sheet 7 Commissioner-initiated investigations

Download in PDF (61KB)

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Information Sheet 8 Power to visit and inspect disability services

Download in PDF (96KB)

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Information Sheet 9 Oversight of major impact incidents

Download in PDF (64KB)

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Information about investigating deaths in disability services

Information Sheet 10 Investigating deaths in disability services

Download in PDF (92KB)

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Information Sheet 11 Information for family and next of kin

Download in PDF (91KB)

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Do you have a question about our complaints resolution process that’s not been answered in these information sheets? Check out our frequently asked questions (FAQs).

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au