Content
Welcome to the Victorian Disability Services Commissioner website
It's OK to complain
- Do you need some assistance to resolve a complaint with a disability service or service provider?
- The Disability Services Commissioner can provide a free and confidential service to assist you.
- Are you a service provider interested to know about your obligations for complaints processes or what might happen if someone makes a complaint about you?
- The Disability Services Commissioner (the Commissioner) can provide you with information about the legislation and the Commissioner's independent and accessible complaints process.
There are many benefits to raising a complaint with a disability service provider and to resolving the matter as soon as possible. The complaints process can lead to better services for people with a disability in Victoria, so coming up with solutions together is good for everyone.
Wherever possible, a complainant (the person making the complaint) and a service provider should try to resolve a complaint together. Where this has not been possible due to particular sensitive circumstances or a resolution has not been achieved, the Commissioner may be able to assist.
What does the Disability Services Commissioner do?
The Commissioner has been created to work with people with a disability and disability service providers to resolve complaints. The Commissioner commenced on 1 July 2007 under the Disability Act 2006 to improve services for people with a disability in Victoria. The Commissioner is independent of government, the Department of Human Services and disability service providers and provides a free confidential and supportive complaints resolution process.
The Commissioner encourages and assists the resolution of complaints in a variety of ways including discussions, conciliation processes, or under certain circumstances, through investigations.
Do you want more information?
You can contact the Commissioner for more information, to inquire about the complaints process or to make a complaint. You can also request information in accessible formats.
