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You can contact us if you’re not happy with your disability service provider in Victoria, Australia. Your family or friends can talk to us on your behalf as well. Anyone can make a complaint to us about the provision of a disability service by a Victorian disability service provider.
Our service is completely free and independent of government and other services.
We will need to know who is involved, what you are not happy about, what you want to happen, and some information about you. With this information, we will work with you and the service provider to make things better.
We recommend that you call our complaints line directly on 1800 677 342. Even if you’re not sure yet if you want to make a complaint, we can provide advice and information to help you decide what you want to do.
There are many ways to make a complaint to the Disability Services Commissioner (DSC):
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org