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Anyone can make a complaint to us about the provision of a disability service by a Victorian disability service provider. Whether you are a person with a disability, a family member or friend of someone with a disability, a staff member, carer, or a member of the community – you have the right to make a complaint to the Disability Services Commissioner (DSC).
We encourage people to talk to their disability service provider first to see if you can resolve your concerns. If you are not confident to speak to your service provider or you are not satisfied with the result, you can talk to us. Our complaints service is entirely independent, free and confidential.
If you are not sure whether you want to make a complaint, you can still call us to talk about what’s on your mind. You don’t need to provide evidence about what’s worrying you. We can help you over the phone with advice and information, and you can decide what you want to do from there.
We can take complaints about the provision of disability services by a disability service provider in Victoria, Australia. This includes disability services that are funded by Department of Health and Human Services, Transport Accident Commission and the National Disability Insurance Scheme (NDIS).
Not sure what this means? Here are some examples of complaints we have managed in the past to give you an idea of the scope of our work:
If your complaint isn’t about disability services provided to you by a Victorian disability service provider, you may need to talk to someone else about your concerns. This might include issues such as:
If you are not sure if your complaint is about a Victorian disability service provider, you can still contact us. Even if we can’t handle your complaint, we may be able to help you find the right place to go. To find out more about the other complaints bodies who may be able to handle complaints, visit our Useful Links page.
If you are not happy with a disability service provider, making a complaint either to the service provider directly or to us is the best way to create change. Service providers want to know when their clients aren’t happy. This helps them make changes to service delivery that will make things better for all their clients.
Do you have more questions? You might be interested in our frequently asked questions.
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - email@example.com