8th September 2016
In September 2016, Jodie and Sam from the Disability Services Commissioner (DSC) Capacity Development team attended the 2016 RIDE Expo in Wantirna. This expo provides the opportunity for people with disability, carers and service providers to gain information on a range of disability services across the eastern metropolitan region of Melbourne.
Speaking to a wide range of service providers at the start of the day, and family members and people with a disability towards the end of the day, one key question kept popping up – What can I complain to you about?
Here’s the answer – we can take complaints about the provision of services by a registered, funded or contracted disability service provider in Victoria, Australia. This includes disability services that are funded by DHHS, TAC and the NDIS. For examples of what this means, you can find your answer on our webpage Thinking about making a complaint.
If you are not sure if your complaint is about a Victorian disability service, you can still contact us. Even if we can’t handle your complaint, we may be able to help you find the right place to go.
To make a complaint, we recommend that you call us on 1800 677 342. We can also take complaints by email, National Relay Service, Skype, and can organise translators for those who need one. More information can be found on Making a Complaint.
DSC attends public forums, expos and other events regularly to increase community awareness of DSC and the right to make a complaint. Find out more about what DSC does.