Expand Menu Close Menu
Telephone: 1800 677 342

Annual reports

2019-20 Annual Report 

In December the 2019-20 Annual Report including A review of disability service provision to people who have died 2019-20 was tabled in Victorian Parliament.

Download the 2019-20 Annual Report (PDF 2374 KB)

Download the 2019-20 Annual Report (RTF 1469 KB)

This report details the work undertaken by DSC, including:

            • 912 Enquiries and complaints, including 750 enquiries and 162 complaints
            • 540 incident reports
            • 264 Death investigations
            • 17 investigations, including 8 initiated by commissioner, 6 referred from complaints and 3 referred from incident reports.

 

 

 

A review of disability service provision to people who have died 2019-20

Regrettably, in 2019–20 people with disability in receipt of disability services continued to be over-represented in deaths due to respiratory diseases and nervous system diseases (mainly epilepsy-related deaths) compared to the general population. This data aligns with research from other states and territories in Australia.

The top five causes of death as categorised by the ICD-10 were: diseases of the respiratory system (38%), diseases of the circulatory system (14%), diseases of the nervous system (13%), neoplasms (13%) and external causes (7%).

In addition to providing an overview of key health issues, the report highlights the issue of supported decision-making and how people with disability are not consistently provided with the support necessary to make, communicate, and participate in decisions that affect them.

In 2019–20, DSC received 134 new notifications of people with disability who died whilst in receipt of disability services; 62 of these death notifications were in-scope and 72 out-of-scope for the DSC.

It is important to note that there was a decrease in notifications of deaths in-scope for investigation in 2019–20, due to the reduction in our jurisdiction over 2019–20, and the commencement of the NDIS Quality and Safeguards Commission in Victoria.

In 2019–20, there were no notifications of deaths of people with disability due to COVID-19 that were in-scope for the DSC.

2018-19 Annual Report

Cover image of the DSC 2018-19 Annual Report In October the 2018-19 Annual Report was tabled in Victorian Parliament. This report details the work undertaken by DSC, including:

            • 1513 Enquiries and complaints, including 1101 enquiries and 469 complaints
            • 985 Incident reports, including 797 incident reports and 188 deaths reported
            • 59 presentations and information sessions reaching over 2,000 people
            • as well as completing and launching the Building Safe and Respectful Cultures (BSRC) project on abuse prevention.

Download 2018-19 Annual Report (PDF 1524 KB)

Download 2018-19 Annual Report (RTF 670 KB)

A review of disability service provision to people who have died 2018-19

The review is our first to cover an entire year and details the results investigations into the quality of care provided to people with disability who have died, completed in 2018-19. The recent review identifies significant issues of concern that mirror many of our inaugural 2017-18 report findings.

Our major concerns include:

          • the number of cases in which assessment and support plans about mealtime support were not followed by the disability service
          • the lack of communication assessments and communication plans to support people with a disability to communicate their specific needs, and exercise choice and control over their lives
          • poor management of health conditions, especially bowel management and managing deteriorating health
          • poor record keeping by disability services, including missing and illegible case notes and inaccurate and outdated information, resulting in gaps in critical information to ensure that all staff provide appropriate and safe support, and
          • inconsistent application of policies and procedures.

Download A Review of disability service provision to people who have died 2018-19 (PDF 852 KB)

Download A review of disability service provision to people who have died 2018–19 (RTF 398 KB)

2017-18 Annual Report

With reflections on learning gained from the complaints brought to Disability Services Commissioner (DSC), the DSC Annual Report is a helpful resource for anyone wanting to gain an understanding of complaints about the Victorian disability sector.

Download 2017-18 Annual Report in PDF (2MB)

Download 2017-18 Annual Report in DOC (429KB)

 

 

Review of disability service provision to people who have died 2017-18

On 12 September 2017, the Minister for Housing, Disability and Ageing requested that the Disability Services Commissioner inquire into and, at the Commissioner’s discretion, investigate the provision of disability services for Victorians in receipt of disability services at the time of their death.

This is the inaugural Review.

Download Review of disability service provision to people who have died 2017-18  (PDF 753KB)
Download Review of disability service provision to people who have died 2017-18  (DOC 389KB)

Click here for more information.

 

Previous Annual Reports

2016-17 DSC annual report

Download in PDF (2MB)

Download in DOC (858KB)

2015-16 DSC annual report

Download in PDF (2MB)

Download in RTF (403KB)

2014-15 DSC annual report

Download in PDF (1.86MB) 

Download in RTF (362KB)

2013-14 DSC annual report

Download in PDF (1.14MB)

Download in RTF (392KB)

2012-13 DSC annual report

Download in PDF (1.62MB)

Download in RTF (388KB)

2011-12 DSC annual report

Download in PDF (991KB)

Download in RTF (290KB)

2010-11 DSC annual report

Download in PDF (1.28MB)

Download in RTF (870KB)

2009-10 DSC annual report

Download in PDF (752KB)

Download in RTF (883KB)

2008-09 DSC annual report

Download in PDF (2.03MB)

Download in RTF (467KB)

2007-08 DSC annual report

Download in PDF (1.42MB)

Download in RTF (276KB)

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au