- Making a complaint
- Abuse prevention
- About us
The Disability Act 2006 introduced major reforms aimed at improving services for people with a disability in Victoria. It replaced the Intellectually Disabled Persons’ Services Act 1986 and Disability Services Act 1991. The Disability Act 2006 commenced on 1 July 2007 and provides for:
The Disability Act 2006 established the position of the Disability Services Commissioner (the Commissioner or DSC) who provides a free and accessible process to assist with resolving complaints. The Commissioner is independent of government, the Department of Health and Human Services and disability service providers, and reports through the Minister for Housing, Disability and Ageing to Parliament each year.
The Commissioner’s annual report publishes information about the number and type of complaints and the outcome of the complaints dealt with in a financial year. The Commissioner may name in an annual report a disability service provider who has unreasonably failed to take action to remedy a complaint. Before naming a disability service provider in an annual report, the Commissioner will give that provider at least 14 days notice in writing that the Commissioner intends to name that provider and give the provider an opportunity, within a specified period, to object to being named in the report (s. 19 of the Disability Act 2006).
To learn more about the functions and the powers granted to the Commissioner through the Disability Act 2006, click here. To read the Disability Act 2006 in full, you can visit the Victorian Legislation and Parliamentary Documents website.
DSC is an organisation bound by the provisions of the Privacy and Data Protection Act 2014. DSC complies with this Act in its collection and handling of personal information. To read the Privacy and Data Protection Act 2014 in full, you can visit the Victorian Legislation and Parliamentary Documents website. You may also be interested in our Privacy Statement.
The Charter of Human Rights and Responsibilities Act 2006 sets out individuals’ civil and political rights and freedoms, and the responsibilities that go with them. DSC complies with the legislative requirements outlined in the charter, and gives consideration to human rights when dealing with enquiries and complaints. To read the Charter of Human Rights and Responsibilities Act 2006 in full, you can visit the Victorian Legislation and Parliamentary Documents website.
Level 20, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org