Expand Menu Close Menu
Telephone: 1800 677 342

National Disability Insurance Scheme (NDIS)

If you are receiving a regulated disability service funded through the NDIS in Victoria, you can still make a complaint about the service to DSC.

Through an agreement between the Commonwealth and Victorian Governments, DSC’s role in handling complaints about Victorian disability services includes disability supports funded through the NDIS.

Under this agreement, all of the powers held by DSC under the Disability Act 2006 apply equally to NDIS funded disability supports until 30 June 2019. This includes the power to provide advice and resolve complaints through informal agreements, conciliation and under certain circumstances, investigations.

Find out more about making a complaint or learn more about the role of the DSC.

Complaints about the NDIS

I have a complaint about… I can complain to… I can also complain to…
The NDIS planning process, or other experiences with the NDIA NDIA Feedback and Complaints
1800 800 110
Commonwealth Ombudsman
Complaints on their website
1300 362 072
Reviews of an NDIS plan
The final NDIS plan or final funding amounts Administrative Appeals Tribunal
1800 228 333
Communication with a Local Area Coordinator

  • Brotherhood of St Laurence
  • Latrobe Community Health Service
  • Intereach
Disability Services Commissioner
1800 677 342
The Local Area Coordinator
A registered disability service funded by the NDIS The service provider
Early Childhood Early Intervention services The service provider Department of Education and Training
Complaints on their website
An unregistered disability service funded by the NDIS The service provider Consumer Affairs Victoria
Complaints on their website
1300 55 81 81

Note: if your complaint is about potential criminal conduct, please contact Victoria Police.

Download a pdf version (113kb)

Information Sheet: It’s OK to complain about NDIS funded disability services

DSC has developed a Plain English information sheet on making complaints about NDIS funded disability services.

Download Plain English infosheet (PDF 815KB)

DOWNLOAD VIETNAMESE INFORMATION SHEET – It’s OK to complain about NDIS funded disability services (PDF 305 KB)

DOWNLOAD DARI INFORMATION SHEET – It’s OK to complain about NDIS funded disability services (PDF 870 KB)

Note – if you need this information sheet in any other language, please contact us and we can help you out.

Order hard copies of the info sheet.

Remember – the Commissioner can help with complaints about Victorian disability services including communication with and by Local Area Coordinators.

Note – NDIS participants and family members who have English as a second language (ESL) can now access fee-free interpreting to implement their plans.  Find out more on the NDIS website.

I’m a NDIS service provider

Disability service providers in Victoria need to comply with the requirements of the National Disability Insurance Scheme Act 2013 and the Disability Act 2006. This includes:

  • Having a complaints management system in place with a clear process to receive and resolve complaints about their services and supports;
  • Ensuring that people with a disability who are using services know how to make a complaint to the disability service provider and to the Disability Services Commissioner;
  • Taking all reasonable steps to ensure that no person is adversely affected because a complaint has been made by them, or on their behalf; and
  • Reporting every year to the Commissioner about the number, types and outcomes of complaints received, including how they were resolved.

DSC can help you to meet these obligations. Check out our Resources for more information on how we can help your organisation.

Level 20, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au