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If you are receiving a disability service funded through the NDIS in Victoria, you can still make a complaint about the service to DSC.
Through an agreement between the Commonwealth and Victorian Governments, DSC’s role in handling complaints about Victorian disability services encompasses disability supports funded through the NDIS.
Under this agreement, all of the powers held by DSC under the Disability Act 2006 apply equally to NDIS funded disability supports until 2019. This includes the power to provide advice and resolve complaints through informal agreements, conciliation and under certain circumstances, investigations.
DSC has developed a Plain English information sheet on making complaints about NDIS funded disability services.
Remember – the Commissioner can help with complaints about Victorian disability services including NDIS planning by Local Area Coordinators.
Note – NDIS participants and family members who have English as a second language (ESL) can now access fee-free interpreting to implement their plans. Find out more on the NDIS website.
DSC has a ‘no wrong door’ approach to complaints about Victorian disability service providers. If the issue you want to talk to us about isn’t one that we have responsibility for, we will assist you to contact the right place.
Visit our Useful Links to learn more about different complaints bodies and other disability-related websites.
Disability service providers in Victoria need to comply with the requirements of the National Disability Insurance Scheme Act 2013 and the Disability Act 2006. This includes:
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