Website disclaimer: The State election will be held on Saturday 26 November 2022. The caretaker period will commence at 6.00 pm on Tuesday 1 November 2022. During the caretaker period, content will only be added to this website in line with the caretaker conventions.
From 1 July 2019, the NDIS Quality and Safeguards Commission began operating in Victoria. For more information about the NDIS Commission, including how to make a complaint, visit the NDIS Commission website (external).
The Disability Services Commissioner will continue in its role as agency handling complaints about Victorian disability services registered with the Department of Families, Fairness and Housing (DFFH), which includes:
- services for people with a disability delivered through service systems outside the NDIS;
- matters which fall outside the jurisdiction of the NDIS commission
- all existing clients that have not transitioned to the NDIS; and
- all in-kind supports, which do not fall under the remit of the NDIS commission because they are not funded under the NDIS Act.
In addition, and in line with both the last and new Ministerial Referrals, we will continue to review incident reports and conduct investigations (including reviews of disability service provision to people who have died) for DFFH funded disability supports as well as complete any such reviews or investigations already underway.
For complaints about:
NDIS funded supports and services contact
NDIS Quality and Safeguards Commission
1800 035 544
NDIS plans and reviews and Early Childhood Early Intervention services contact
NDIA Feedback and Complaints
1800 800 110
For more information visit NDIS Quality and Safeguards Commission begins operating in Victoria
Level 30, 570 Bourke Street,
Melbourne, Victoria, 3000 Australia
Call for enquiries or complaints - 1800 677 342
Email for enquiries or complaints - firstname.lastname@example.org